Seat Management Services
Kimia Farma
Client Name: Kimia Farma
Industry: Pharmaceutical / Healthcare
Service Provided: Seat Management Services (Hardware Rental)

Our Solutions: Provided 85 PCs and 97 laptops on a 3-year lease basis, ensuring up-to-date technology without the upfront investment.
Duration: 3 Years
Kimia Farma, a leading pharmaceutical company, struggled to manage IT infrastructure across its branches in Indonesia.
Without standardized hardware, efficient delivery, or reliable support, operations became inconsistent.
The company’s equipment management approach involved varied hardware, delivery, and support processes, with logistics and procurement spread across a wide geographical area.
How did we solve it?
We implemented a comprehensive Seat Management Service that included the rental of 85 PCs and 97 laptops distributed across multiple cities in Indonesia. This service ensured that every branch, from Aceh to Sorong, received the necessary IT equipment with timely delivery and professional installation.
Hardware Rental & Leasing
Laptops, desktops, and related peripherals were provided on a rental basis for 3 years (April 2018 to April 2021).
Scalable Leasing Model:
The lease-to-own model allowed Kimia Farma to manage costs effectively while ensuring they always had up-to-date equipment.
Ongoing Support & Maintenance
We provided 24/7 IT support, regular maintenance, and proactive device management to minimize downtime.
Comprehensive Delivery & Installation:
Devices were delivered and installed in 38 cities, including Aceh, Jakarta, Surabaya, Medan, and Makassar
Ongoing Support & Maintenance
Timely IT Infrastructure Deployment: Devices were delivered and installed across 38 locations, including remote areas like Ambon, Jayapura, and Kupang.
Improved Cost Management: The rental model reduced the need for large capital investment, offering a fixed monthly cost for hardware and services.
Reduced IT Downtime: Proactive hardware management and 24/7 support minimized system downtime, allowing teams to focus on critical tasks.
Increased Operational Efficiency: The standardized devices improved consistency across locations and better collaboration.
How did the solution benefit Kimia Farma?
The Seat Management Service proved successful by providing Kimia Farma with:
Standardized IT Hardware: All devices were consistent across locations, simplifying management and troubleshooting.
Efficient Logistics: Our streamlined delivery and installation process ensured that even remote locations received their equipment on time.
Cost Predictability: The leasing model allowed for easier budgeting with fixed monthly payments for hardware rental, maintenance, and support.